Background
A restaurant chain wanted to extend customer dwell time and satisfaction by adding wireless charging at the table as a thoughtful value-added service.
Solution Highlights
- Tabletop chargers deployed across 300+ stores with unified power
- Waterproof, wipe-clean design fits high-frequency F&B cleaning
- Customers charge by simply setting the phone down, easing battery anxiety
Results
The 300+ store charging network went live; customers stayed longer and were more satisfied, the tech-service image strengthened, and repeat visits and word-of-mouth improved.
Customer Requirements
- Extend dwell time by turning charging into a thoughtful in-store service
- Withstand frequent wiping and greasy conditions typical of food service, with no water ingress
- Standardized installation and power design that replicates across 300+ stores
- Fast unit replacement so a single failure never interrupts trading
Selection & Configuration
- Tabletop: waterproof, easy-clean wireless chargers with a flush seamless surface
- Power: one unified supply design with cabling fixed inside the table, away from customers
- Signage: charging-spot markings and usage hints on the table to cut staff explanation time
- Standardization: single model and adapter, with placement drawings per store format
Delivery & QC
Pilot stores ran for a month covering frequent wiping, soup spills and all-day use before the full rollout. Units are burn-in tested with waterproofing sampled, and spares ship in proportion to store count. Standard installation guides and layout drawings let local contractors follow one specification, keeping the experience consistent across 300+ stores.
FAQ
Q: Can it survive steam and grease in restaurants?
A: The structure is designed to be waterproof and easy to clean, with a seamless surface that wipes down directly — spill and wipe testing was part of the pilot.
Q: Customer phones vary a lot — how is compatibility?
A: Any Qi-standard phone charges. Table markings show where to place the device so it is not left off-centre.
Q: What happens when one store has a failure?
A: Spares are stocked by store count so staff swap the whole unit; faulty units are collected for central repair without interrupting the day's trading.