Background
A five-star hotel chain wanted to offer guests convenient charging without compromising room aesthetics, lifting the tech feel and service reputation.
Solution Highlights
- 3-in-1 charging stations in rooms — phone, watch and earbuds together
- Concealed cabling matched to nightstand and desk styling
- Qi-certified 15W fast charging, charge by simply setting the phone down
Results
Multiple properties upgraded their rooms; guests top up effortlessly, and both the tech feel and satisfaction rose, becoming a differentiating service highlight.
Customer Requirements
- Preserve room aesthetics — no exposed power strips or messy cables
- Guests charge by simply setting devices down, with no need to borrow chargers from reception
- Phone, watch and earbuds all supported, matching what business travellers actually carry
- Durable and easy to maintain so housekeeping can diagnose and swap units quickly
Selection & Configuration
- Bedside and desk: 3-in-1 charging stations with 15W phone plus watch and earbuds together
- Wiring: concealed routing with power taken inside the furniture, nothing visible on the surface
- Appearance: panel colors matched to room furniture, with optional hotel Logo printing
- Standardization: one model and adapter spec across room types to cut spare-part variety
Delivery & QC
A pilot room ran for a month to gather housekeeping and guest feedback (indicator brightness at night, placement feel, ease of cleaning) before the design was frozen and rolled out by batch. Units are burn-in tested with magnet-force and FOD sampling, and spares plus a swap guide ship with the order so staff can replace a unit without a service visit.
FAQ
Q: Do night indicators disturb guests?
A: Hotel projects default to low-brightness or delayed-off indicators so there is no bright spot at the bedside.
Q: What about cases with metal card holders?
A: Foreign-object detection stops charging and signals; the in-room card notes removing metal card holders so guests do not mistake it for a fault.
Q: How is consistency kept across properties?
A: One model, one adapter and cable spec, produced in the same batches with retained test records, and restocking follows the same configuration list.